AVAILABLE · SUMMER '26◇ TEL AVIV · IL · GMT+3◇ BSC. IE&M · TAU◇ PROJECTS · OPS · DATA

I scope, plan, and ship projectsend‑to‑end.

Industrial Engineering & Management student at Tel Aviv University. I scope, plan, and ship end-to-end — 4 years leading a 50-agent ops floor, 4 live products delivered on time and under $5/month.

yrs ops leadership
4
agents managed
50
products shipped
4
promotions in 4y
3
01 / FEATURED WORK

Three live products that ship and cost under $8 /mo combined.

Each one is in production with real users. Open them — they work.

02 / PROJECT INDEX

The rest of the portfolio — academic + exploratory.

Smaller scope, still shipped. Grades in black boxes are final course grades.

Salesforce CRM Implementation

94/100

Data model, dashboards, validation rules, and automations. Reduced data-entry errors via process rules.

SalesforceApexFlows
Academic

Statistical Data Analysis

100/100

ANOVA + Logistic Regression (GLM) on real dataset. Hypothesis testing with stated assumptions and limitations.

RGLMANOVA
Academic

Inventory Routing & Distribution

90/100

Heuristic solver for multi-day inventory + routing under capacity + demand constraints. Minimized transport + holding cost.

PythonORHeuristics
Academic

Full-Stack E-Commerce Platform

90/100

Role-based fashion store app with order flow + MySQL backend. Complex SQL reports + Python visualizations for sales trends.

PythonMySQLHTML
Academic
03 / TRAJECTORY

Four years running a floor, then school, then shipping products.

Promoted three times in four years at Babcom. Same company, same people, better systems every quarter — scoping, planning, standardizing, launching.

2026

Google / Reichman Data Analyst Program

AI Tech Schooleducation

Full scholarship — advanced analytics, AI/ML, BI.

2023 — present

B.Sc. Industrial Engineering & Management

Tel Aviv Universityeducation

Information Systems track. Coursework: SQL, Python, OR, Simulation, Stats.

2023

Call Center Sales Manager

Babcom Centerswork

Drove revenue through coaching + performance mgmt; surpassed sales targets.

2021 — 2023

Customer Support Team Lead

Babcom Centerswork

Led up to 50 reps. Owned scheduling, escalations, QA, and the SOP rollout that standardized cross-team handoffs.

2020 — 2021

Shift Manager

Babcom Centerswork

Day-to-day floor ops, KPI tracking (SLA, AHT, QA), workflow standardization.

2020

Senior Customer Service Representative

Babcom Centerswork

Handled escalated cases; mentored junior staff.

2019 — 2020

Customer Service Representative

Babcom Centerswork

Frontline support — first 12 months on the floor.

04 / SKILL MATRIX

What I reach for, and how often.

Self-rated 1–5 — calibrated against someone with ~3 YoE, not against peers.

Data & Analytics

Python (pandas, NumPy)
SQL (MySQL, DuckDB)
Power BI
Streamlit
Plotly
Statistics (ANOVA, GLM)

AI & Automation

Claude API
Gemini API
Prompt engineering
Playwright scraping
NLP summarization

Platforms & Tools

Salesforce CRM
Excel (advanced)
Git
Vercel / Render
Next.js / TypeScript

Project & Delivery

Scoping & requirements
Milestone planning & tracking
Stakeholder communication
Risk & dependency mapping
Launch readiness / SOPs
Post-mortems & iteration

Operations & Leadership

Team leadership (50+)
Process improvement
KPI design (SLA, AHT, QA)
Cross-functional coordination
Coaching & feedback
nativeArabic
fluentHebrew
fluentEnglish
05 / ABOUT

The long version.

A non-linear path, told straight.

I started working at Babcom Centers the summer after high school, answering phones in three languages. Four years later I was running the floor — a team of up to fifty people across support, sales, and delivery — owning staffing, escalations, SLAs, and service continuity during peak load. Promoted three times in four years, from agent to Call Center Sales Manager.

Managing that operation taught me how real projects actually ship: you scope the work, line up the people, track the right KPIs, standardize the handoffs, and keep replanning as reality punches holes in the plan.

  • Built the KPI systembecause the one we had wasn’t telling the truth.
  • Rolled out SOPs because handoffs were where service broke.
  • Coached agents because coaching is faster than hiring.
Scope · plan · ship · iterate. Four verbs. Everything else is decoration.

Now I’m at Tel Aviv University studying Industrial Engineering on the Information Systems track, and I spend my nights building and delivering products end-to-end. Four are live in production: SupplyChainRadar, GlobalTradeScope, JobMatcher, and this site. Each one was a mini-project: brief, plan, milestones, launch, post-mortem.

I’m looking for a student role in Project Management, Operations, Product Ops, or Data/BI — somewhere the work has real stakes and the team tells each other the truth about the numbers.

06 / CONTACT

Let's talk.

I reply within 24h on weekdays. For recruiter intros, mention the role up front — saves us a round.

Open to opportunities in data, operations, and AI. Best reached by email or LinkedIn.